THE BEST IN CUSTOMER SERVICE

QUESTIONS ANSWERED

Don't Recognize A Charge?

If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.

How Will The Charge Appear On My Statement?

Your credit card statement will be discreetly billed as shiningassist.com. The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined.

What Is The Billing Cycle?

All memberships will automatically renew monthly, for your convenience, until cancelled. Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.

Signing Up To Become A Member

If you choose to become a member, joining will be a simple process, and we are here to answer any and all of your questions 24/7 through our dedicated customer service center. Membership entitles you the use all of the features provided.

Will I Receive Anything In The Mail?

ABSOLUTELY NOT! The reason we ask for your mailing address when signing up is to verify your credit card/financial institution information for accuracy and security purposes.

May I Cancel At Any Time And Request a Refund?

Need to cancel a membership or require a refund? No matter the reason, no questions asked.
Our customers may cancel at any time.
Our diligent customer service agents are ready to assist 24 hours a day, 7 days a week.
Cancellations and refunds will be issued immediately at the time of the request.
Please allow 3-5 business days for the funds to be returned.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

Email: support@shiningassist.com, Chat: shiningassist.com, Phone: (888) 689-8269

Disputing a Charge

There is no need to contact your bank or credit card company directly to process a chargeback. This type of procedure is very time-consuming and may end in your card being cancelled by your financial institution. Contact us directly, and we will issue you a refund without any complications or delays.

Credit Card Not Processing

There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.

Forgot Your Login Credentials

No problem! Click here to go to our password retrieval section.

Credentials No Longer Working

There are several reasons your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.

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